Crowne Plaza Auckland, an IHG Hotel

Buffet breakfast was awesome - delicious food, something to everyone, real coffee, staff are lovely. Parking was excellent - easy to get in and out, 24/7, plenty of parks available. Location was perfect. We could see the Sky Tower from our room! Next to Sky Tower, central to everything in town, close to Civic and so many places to eat etc, and only a 15/20-min walk to Downtown ferry etc. Check in staff and breakfast staff are super friendly.

Location was great for getting to the attractions around Auckland. 5 min walk to the art gallery and Queens Street; 10/15min walk down to the harbour. The room was comfortable (bed was a tad too soft for my liking but not enough to complain), staff efficient and pleasant. The standard of cleanliness was really good. Really nice coffee machine and tea making facilities. Decent sized tv. Room had desk area and arm chair and foot rest. There is a shopping arcade below the hotel which was really handy. A coffee stand and Japanese eatery we enjoyed going to greatly.

Lovely staff - accommodating. However their booking system cod do with a revision as they had me down for 1 nigjt not 2, after finally they realised their erfor then wanted me tp pack up and move for the night, ignoring the fact that i am on crutches and Had a suitcase and big backpack. Finally conceeded ny point. Beds are comfy and pillows were good. One sift one firm on each side.. Bathroom lovely except toilaet flush was a bit hit and miss. Location good fir food and touŕist shops but huge road works going on in the front and side of the hotel which is not their fault.

Good choice at breakfast. Room was totally fine thank you. Big room but needed another armchair. [see below] Location of the hotel in central Auckland was perfect for a mid-range hotel.

Being an IHG memeber and a former hotelier, I am very meticulous with hotel accomodation when we(my family and I) travels either for work or leisure. That’s why I chose to booked at Crowne Plaza Auckland knowing the IHG standards, and it has always been a good experience staying in IHG hotels in diff. countries. Though a bit outdated compared to other hotels in Auckland cbd, they still maintained the cleanliness of the entire hotel. Room was clean, comfy beds, toilet was complete with things we needed except for the toothbrushes that we need to request ( but were sent to us right away when we called the housekeeping). The front office staff were accommodating and friendly in all our requests. We had a smooth and fast check-in/out. The restaurant Aria was still open at 8:30pm when we arrived at night and we had a satisfying dinner with delectable foods served by the attentive and polite F&B staff. The Aria manager did a great job when my daughter didn’t liked and disn’t finished the food she ordered, he immediately offered to change the food and let my daughter choose a substitute and he personally brought it up in our room, and we really appreciated this gesture! Indeed he went an extra mile just to please us. Overall we had an excellent stay in the hotel and we’ll surely recommend this to our friends. Keep up the good job and IHG standards!!!👍🏼👍🏼👍🏼